Shipping & Returns.
All Orders of finished Jewellery and Supplies are shipped within 1-3 days of receiving your Order.
Handmade to order and customised order items can take 5-7 business days from order and then shipped. This will depend on inventory, order size and number of orders been processed. If it is urgent please contact us and we will try our hardest to accommodate.
A Flat Domestic Fee of $8.90 will apply to All finished Jewellery - Jewellery Making Supplies and Kit, for orders under $25.00 shipped to Australia.
Free Domestic Shipping within Australia, with Australia Post
All of our finished Jewellery, Jewellery Making Supplies and Kit, orders above $25 are shipped Free within Australia and they come with a tracking number that we will provide you with the link when we notify you that your order has been sent.
Local Pick Up
We are an online store. Local Pick Up is available only by appointment. We are situated in Casula, Sydney, 2170
We're more than happy to ship your order internationally (outside of Australia).
Shipping costs for international destination vary depending on your location but, starts from $25.00AUD for up to 500 grams.
Free International Shipping
Please check at the bottom of the item description. If stated some Finished Jewellery come with International Free Shipping. This Free shipping is for items over $100 and not combined.
Free International Shipping on combined Orders, with purchases over $150.00
All international deliveries now come with tracking and we will provide you with a link to tracking details when we notify you that your order has been sent.
Items are shipped from Sydney, Australia and are sent to customers all over the world.
Shipping to developed countries outside of Australia generally takes between 4 to 12 business days, but please allow extra time if international post tends to be slow to arrive in your location and also for possible checking by customs officials in your country.
All orders from our online jewellery shop are shipped by Australia Post and are delivered to customers all over the world. Generally, deliveries are reliable within and from Australia and it is very rare for items to go missing in transit.
However, if your order has been posted and has not arrived after 8 business days within Australia or 14 business days outside of Australia, please contact us (note that business days are Monday to Friday in Australia) to resolve the issue.
A lot of love and great care has been taken into creating all our jewellery and all sales are final.
Sometimes something goes wrong with an online order and you need to get an exchange or a refund.
If your item is faulty, or if we made an error please contact us upon receipt of your order.
We genuinely want you to be happy with your purchase and all effort will be taken so that you are. Please contact us immediately upon receipt of your parcel.
Please Note: Items to be returned or exchanged need to be unworn, with original labels and packaging and instructions within 30 days of delivery.
NO RETURNS for Instant Downloads, Custom Orders and used items.
Exchanges (if applicable)
We only replace items if they are defective or damaged. We do NOT exchange or Refund for change of mind.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the shipping will be deducted from that refund.